1. Overview

This Refund Policy applies to all services booked through ServQ (servq.in and WhatsApp +91 94146 56262). Since ServQ currently operates on a cash/UPI payment model paid directly to the Service Professional, most refund scenarios involve a credit for future bookings or partial/full compensation arranged by ServQ. Refund eligibility and process are detailed below.

2. Eligibility for Refunds

You may be eligible for a refund or compensation in the following situations:

Scenario	Refund / Compensation	Timeline to Claim
Service professional did not show up (no-show by Pro)	Full refund or re-service at no charge	Within 24 hours of scheduled time
Service cancelled by ServQ (platform-side)	Full refund, no cancellation fee	Automatic upon cancellation
Service quality was poor / workmanship defect	Free re-service first; if re-service fails — partial/full refund	Within quality guarantee period (contact support)
Service professional caused property damage	Compensation up to service fee paid; higher claims assessed case-by-case	Within 12 hours of service completion
Overcharging beyond agreed price (without consent)	Full refund of the excess amount charged	Within 48 hours of service completion
Customer cancellation >4 hours before service	Full refund (if advance paid)	At time of cancellation
Customer cancellation 1–4 hours before service	25% cancellation fee may apply (service-specific)	At time of cancellation
Customer cancellation <1 hour / after Pro arrival	Up to 100% cancellation fee may apply	At time of cancellation

3. Non-Refundable Situations

Refunds will not be issued in the following cases:

• Service completed successfully and accepted by the customer at the time of completion, with no issues raised within 24 hours.
• Customer changed their mind after service completion without valid quality concerns.
• Damage or dissatisfaction caused by customer-supplied materials, parts, or instructions given by the customer.
• Issues caused by pre-existing conditions, structural problems, or circumstances outside the scope of the booked service.
• Service disruptions caused by the customer (e.g., denying access, requesting additional unreasonable tasks mid-service).
• Normal wear and tear or expected characteristics of the service outcome (e.g., minor paint smell, post-cleaning minor dust settling).
• Claims submitted after the quality guarantee period or refund claim window has expired.

4. How to Request a Refund

1. Contact us immediately — WhatsApp (+91 94146 56262) or email support@servq.in.
2. Provide your booking details — Name, phone, service date, service type, and amount paid.
3. Describe the issue clearly — Share photos or videos if property damage or quality issues are claimed.
4. ServQ reviews the claim — We will acknowledge within 24 hours and assess the claim within 72 hours.
5. Resolution — We will offer a re-service, credit, or refund based on the nature of the claim.

5. Refund Method & Timeline

Since most transactions are cash or UPI:

• UPI Payments: Refunds are processed to the original UPI ID within 5–7 business days after approval.
• Cash Payments: Equivalent compensation is provided as a credit note for future ServQ bookings, valid for 6 months.
• Partial Refunds: Calculated proportionally based on work completed vs. total agreed scope.
• ServQ may also offer a complimentary re-service as an alternative to a cash refund, subject to customer consent.

6. Escalation

If you are not satisfied with our initial resolution:

• Email our Grievance Officer at grievance@servq.in. We will respond within 48 hours and aim to resolve within 15 days.
• You may also approach the District Consumer Disputes Redressal Commission, Jaipur.

7. Contact for Refunds

• WhatsApp: +91 94146 56262 (fastest)
• Email: support@servq.in
• Grievance: grievance@servq.in
• Hours: 8 AM – 8 PM, 7 days a week