This Refund Policy outlines the terms under which customers may receive a refund for services booked through ServQ.

1. Cancellations:

• Customers may cancel a booked service free of charge if done within [e.g., 2 hours] of the scheduled service time.
• Cancellations made after this period may incur a cancellation fee.
• Emergency cancellations due to unforeseen circumstances will be reviewed on a case-by-case basis.

2. Refund Eligibility:

• Refunds are processed for services that were cancelled as per policy or if a service could not be completed due to the fault of the service professional.
• If you are not 100% satisfied with a service, as per our satisfaction guarantee, we will first attempt to rectify the issue. If rectification is not possible or unsuccessful, a partial or full refund may be issued.
• Refund requests must be made within [e.g., 24 hours] of service completion or cancellation.

3. Refund Process:

All refund requests must be submitted through our customer support channels. Refunds, if eligible, will be processed within [e.g., 5-7 business days] to the original payment method.

4. Non-Refundable Situations:

• No-shows by the customer at the scheduled service time.
• Services that were completed to satisfaction and accepted by the customer.
• Issues arising from incorrect information provided by the customer.

For any questions regarding our refund policy, please contact our support team.

Last updated: July 26, 2025